Last updated: September 14, 2026
From our collection to your home, we want the delivery and return process to be clear. This policy explains how PISTAZIA LLC handles dispatch, worldwide shipping and returns.
Worldwide delivery
We offer free worldwide shipping through FedEx and UPS expedited services, subject to carrier coverage and applicable shipping restrictions. Some addresses or destinations may not be serviceable. Shipping is free on every order, with no minimum purchase amount.
Carrier acceptance and destination rules can differ for products supplied with a lighter. We will confirm any restriction affecting your order before dispatch. We will not remove an included item or substitute a materially different product without your agreement.
Dispatch within 2 business days
We hand orders to the carrier no later than two business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays.
Dispatch time is the time needed to prepare and hand over your parcel. It is separate from the carrier's delivery time. Expedited shipping is a faster shipping service; it does not mean that every destination will receive its order within two days.
Transit times and tracking
Delivery estimates depend on your destination and the available FedEx or UPS service. We provide tracking details after dispatch so you can follow your shipment. Customs clearance, weather and other carrier disruptions may affect transit times.
If we cannot dispatch within the promised period, we will notify you, provide an updated estimate and offer the choice of agreeing to the delay or canceling for a full refund of the unshipped order, as required by applicable law.
Free shipping, duties and taxes
We do not charge for outbound shipping, regardless of order value. International shipments may also be subject to import duties, local taxes or customs-handling fees. Unless checkout expressly says those charges are included or prepaid, they are the recipient's responsibility and may be collected separately by the carrier or customs authority.
Please check your delivery address carefully. If a parcel is delayed, appears lost or is marked delivered but cannot be found, contact us so we can help investigate with the carrier. Your rights concerning delivery are not waived by a tracking status.
Changing or canceling an order
Contact us as soon as possible if you need to change an address or cancel. We will try to assist before dispatch. If the parcel has already shipped, we may be unable to change its route or stop delivery; the return process below will apply.
Our 30-day return window
You may request a return within 30 days from the date your order is delivered. To start, use the contact details on our Contact page and include your order number, the item you wish to return and the reason. For damaged, defective or incorrect items, photographs can help us resolve the issue more quickly.
We will provide return instructions and the appropriate return address. Please do not send a parcel to our Sheridan business address unless we specifically instruct you to do so.
Who pays return shipping?
- If the issue is our responsibility: We cover return-shipping costs for incorrect, defective or damaged items and provide instructions for arranging the return.
- For other returns: The customer is responsible for the return-shipping cost. Use a tracked service and retain your proof of shipment.
Please contact us before purchasing return postage so we can confirm the correct arrangements. If an item arrives damaged, keep the packaging where possible to help with the carrier investigation.
Returning your item and receiving a refund
Pack the item securely and include the parts and accessories being returned. Original protective packaging is helpful where available. Tell us about any missing parts or damage before shipping the return so we can explain how it may affect its assessment.
After receiving and checking the return, we will confirm the outcome and promptly issue any approved refund to the original payment method. The time before a refund appears in your account depends on your payment provider. Outbound shipping is free. Return-shipping costs follow the arrangements described above.
The 30-day return window does not limit any additional rights you have for faulty, damaged, misdescribed or undelivered goods under applicable consumer law.
Contact
PISTAZIA LLC
30 N Gould St # 55832
Sheridan, WY 82801
United States
Please use our Contact page for current customer-service details and return instructions.